Refunds & Returns Policy

If you have any concerns regarding your purchase, please contact us immediately on 063 775 0495 to discuss. If appropriate, a refund or replacement will be given. Due to the perishable nature of our products, JB Instant Lawn does not accept returns.

If you wish to cancel or alter your order please contact our office immediately. A minimum of 3 days notice prior to delivery is required for changes or cancellations unless we are able to cater for the change. We reserve the right to cancel or change delivery dates on short notice if we are unable to harvest due to rain or extreme weather conditions.

Order Cancellations

If you notify us before Goods have been dispatched, JB Instant Lawn may, but is not obligated to, accommodate Order cancellations. If items have been shipped, JB Instant Lawn reserves the right to refuse Order cancellation or charge a reasonable cancellation fee should we be able to request the return of the goods from our delivery service. Apart from the foregoing, an Order cannot be cancelled once placed by you.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@jbinstantlawn.co.za.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We regrettably do not accept exchanges due to the perishable nature of our products.

Shipping Returns

We regrettably do not accept shipping returns, due to the perishable nature of our products.

Need help?

Contact us at info@jbinstantlawn.co.za for questions related to refunds and returns.